You and your family have questions. With all that’s involved in skilled nursing and rehabilitation care, we want you to have the answers you need. To that end, here are some of the most common questions that patients and their loved ones ask us.
How do I begin my search and decision-making on healthcare options for myself or a loved one?
Start by consulting your primary care physician. He or she will help determine the level and type of care required. Also, please visit our Getting Started page on this website.
What are my payment options?
Most healthcare centers and practices offer payment through Medicare, Medicaid, private pay and private insurance.
- MEDICARE is a health insurance program for people 65 or older. People under 65 may qualify with certain disabilities. Medicare does not cover all expenses and is not a long-term care payment option. Medicare covers short stays in hospitals and under 100 days in a healthcare center.
- MEDICAID provides medical benefits to low-income people with no medical insurance or inadequate coverage. For additional information, and/or to complete an application for Medicaid, visit the South Carolina Department for Health and Human Services.
- PRIVATE PAY is a family or individual payment for services without assistance from any governmental program. Our facilities will also assist you with reimbursement from your private long-term care insurance.
- PRIVATE INSURANCE is the typical “commercial” insurance coverage many have through their employer or other organization or program, or individually contracted with an insurance carrier. SAHC has contracts with most major insurers. To find out if you’re covered for services at South Atlantic Health Care, contact your insurer or our Central Admissions Department at 864-688-3992.
For more information on this topic, visit our Payments & Insurance page.
What are the different care options available?
- RESPITE CARE – Temporary health center care for dependents who are ill, handicapped or elderly to provide relief for their regular caregivers. Respite services are often covered by hospice providers. Additionally, the Alzheimer’s Association can provide respite care for those who qualify.
- SHORT-TERM CARE (Sub Acute Care) – For those recovering from illness, injury or surgery. Patients usually need additional medical and rehabilitative services before they can successfully transition from hospital to home.
- LONG-TERM CARE – For those who need medical supervision and daily living support that can no longer be provided at home.
- HOSPICE – For those diagnosed with a life-limiting illness. Hospice provides medical, physical, emotional and spiritual support to patients and their families.
What should I look for when choosing a healthcare center?
- Make sure the facility offers the programs specific to you or your loved one’s heath care needs.
- Ask if 24-hour care is provided, look into the qualifications of the staff and research how often therapy is provided.
- Tour facilities for cleanliness, friendliness and the amenities that may be important to you or your loved one.
- Sample the food, visit with other patients, talk with staff and get a feel for the environment.
- Find out how involved family members may be and if it is encouraged.
How often is there a physician onsite?
SAHC facilities have 24/7 physician coverage either onsite, by phone or via telehealth solution. Nurse practitioners provide daily or nearly daily medical coverage at all of our facilities. Depending on the facility, physicians are onsite multiple times per week, daily at some facilities.
How does South Atlantic Health Care keep track of my medical records?
Each of our facilities has a dedicated medical records department that is supervised by a licensed nurse. Our facilities’ policies and procedures regarding medical records are based on, adhere to and comply with the rules and guidelines set forth by the Health Insurance Portability and Accountability Act (HIPAA).
What sort of outside or offsite activities do South Atlantic Health Care nursing homes offer their patients?
Many of our facilities have their own vans, which allows for offsite activities for patients. Examples of offsite recreation activities for residents include visiting the fair, viewing Christmas lights and eating at favorite local restaurants.
What sorts of items and personal belongings are patients allowed to bring with them and have in their room?
Our resident rooms have all that’s needed for a comfortable stay. Yet, we recognize that people like to have personal items close. Therefore, we encourage all residents—long-term or short-term—to bring in any type of personal item, space permitting. Dangerous items—such as knives, firearms, explosives, etc.—are never permitted. Also, fire regulations prohibit having candles in residents’ rooms. For those facilities that permit smoking, the nursing staff gladly stores smoking materials for patients; such materials may not be stored/kept in patients’ rooms.
What type of menu do you offer at South Atlantic Health Care centers?
All menus are planned by a registered dietitian to ensure that nutritional guidelines are being met. Physician-ordered supplements and general snacks are also available. To meet patients’ preferences, we offer options/alternatives at every meal. Residents also enjoy planning the Meal of the Month to further assist with individual requests.